When Will My Scrub Cap Arrive?
When Will My Custom Scrub Cap Arrive? Complete Delivery Guide
Wondering when your new scrub cap will arrive? We understand the excitement of waiting for your custom-made scrub cap! Here's everything you need to know about our production and delivery times.
Quick Answer: Total Delivery Time
UK Orders: 2-6 business days total (1-3 production + 2-3 shipping)
EU Orders: 7-10 business days total (1-3 production + 5-7 shipping)
International Orders: 17-24 business days total (7-10 production + 10-14 shipping)
Our Hand-Made Production Process
Every Medicus scrub cap is carefully crafted by hand to ensure the highest quality. Here's what affects your production time:
Standard Production Time: 1-3 Business Days
- Plain caps (no customization): Usually ready within 2 business days
- Embroidered caps: 3-10 business days for custom embroidery depending on complexity of design and amount ordered
- Special fabric requests: May add 3-5 extra days if fabric needs ordering.
What Might Cause Delays?
- Custom embroidery or personalization requests
- Fabric temporarily out of stock
- High order volumes during peak seasons
- UK bank holidays or staff illness
UK Shipping Options & Times
| Service | Delivery Time | Tracking |
|---|---|---|
| Royal Mail Tracked 48 | 2-4 working days | ✅ Full tracking |
| Royal Mail Tracked 24 | 1-2 working days | ✅ Full tracking |
| UPS Next Day | Next working day | ✅ Guaranteed delivery |
Note: Only UPS offers guaranteed delivery dates. Royal Mail times are estimates and may be affected by strikes or service delays.
International Shipping Options
European Union (EU)
- Standard International: 5-7 business days
- Express International: 3-5 business days
- UPS International: 2-3 business days (guaranteed)
USA, Canada & Rest of World
- Standard International: 10-14 business days
- Express International: 7-10 business days
- UPS International: 3-5 business days (guaranteed)
Order Tracking & Updates
Stay informed every step of the way:
- Order Confirmation: Immediate email confirmation
- Production Updates: We'll notify you when your cap enters production
- Dispatch Notification: Email with tracking details when shipped
- Live Tracking: Follow your package in real-time
Need Your Scrub Cap Faster?
If you need your scrub cap urgently:
- Choose UPS shipping for guaranteed delivery dates
- Order plain caps without embroidery for faster production
- Contact us about rush orders - we'll do our best to help!
Important Notes
⚠️ Current Service Updates:
- Royal Mail services may experience delays due to strikes
- International deliveries may be affected by customs processing
- Peak seasons (Christmas, back-to-school) may extend production times
Questions About Your Order?
Our customer service team is here to help! Contact us if you have any questions about your order status or delivery times.
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