How to Track Your MedicusCaps Order
At MedicusCaps, we prioritize transparency in our shipping process and want to ensure you can easily track your order from our warehouse to your doorstep. This comprehensive guide will help you understand how to track your package and what to do if there are any delivery issues.
Getting Your Tracking Number
After your order is processed and shipped, you'll receive an automated email containing your unique tracking number. This email serves as your key to monitoring your package's journey. We recommend checking your spam folder if you haven't received this email within 24 hours of your order confirmation.
Tracking Through Royal Mail
For orders shipped via Royal Mail, follow these steps to track your package:
- Visit the official Royal Mail tracking page at www.royalmail.com/track-your-item
- Enter your tracking number in the search field
- Click "Track" to view your package's current status and location
Royal Mail's tracking system provides regular updates at key stages of delivery, including collection, processing at sorting centers, and out for delivery status.
International Shipments and Local Postal Services
When your package travels internationally, it transitions from Royal Mail to your local postal service:
- United States: Transfers to USPS (United States Postal Service)
- Canada: Hands over to Canada Post
- Australia: Continues through Australia Post
- European Union: Connects with respective national postal services
The Royal Mail tracking page will automatically provide a link to continue tracking through your country's postal service once the package arrives at its destination.
UPS Shipment Tracking
If your order is shipped via UPS, tracking is straightforward:
- Navigate to www.ups.com/track
- Input your tracking number
- Click "Track" for real-time updates
UPS provides detailed tracking information, including estimated delivery dates and any customs clearance updates for international shipments.
Making Claims for Lost or Delayed Items
If your Royal Mail package is significantly delayed or appears to be lost, here's what you need to know about making a claim:
When to Make a Claim
You can submit a claim for:
- Lost items: After 10 working days for UK deliveries or 20 working days for international shipments
- Delayed items: After 5 working days beyond the expected delivery date
How to Submit a Claim
Follow these steps to initiate a claim:
- Contact MedicusCaps customer service first - we'll need to initiate the claim on your behalf as the sender
- Provide your order number and tracking information
- Include details about when the order was placed and any tracking updates you've received
We will then:
- Submit the claim to Royal Mail on your behalf
- Keep you updated on the claim's progress
- Process any necessary refunds or reshipments once Royal Mail completes their investigation
Royal Mail typically processes claims within 30 days. During this time, we recommend continuing to check your tracking number as packages occasionally turn up during the investigation period.
Alternative Courier Services
In some cases, we may utilize other courier services based on your location or specific shipping requirements. Your tracking email will always include:
- The specific courier service being used
- Your unique tracking number
- A direct link to track your package
Need Additional Assistance?
If you encounter any issues tracking your order or have questions about shipping:
- Double-check that you've entered your tracking number correctly
- Allow 24-48 hours after receiving your shipping confirmation for tracking to activate
- Contact our customer service team through our support portal if you need help
Our dedicated customer service team is here to ensure your shipping experience with MedicusCaps is smooth and satisfactory.