Shipping and Production Policy - Medicus Caps
Manufacturing Process Each Medicus Cap is handcrafted to order with meticulous attention to detail. We prioritise quality craftsmanship while maintaining efficient production times. Orders are processed chronologically, with exceptions for UPS shipping and priority dispatch selections.
Production Timeline Our production begins on the next business day for orders placed after 3:00 PM.
Manufacturing time varies based on customization requirements and current order volume. Shipping times are calculated from the dispatch date, not the order date.
UK Delivery Services
Royal Mail Services
- Tracked 48: Estimated 2-4 working days plus production time
- Tracked 24: Estimated 1-2 working days plus production time
Premium Services
- Priority Dispatch (Order by 9:00 AM): Same-day production and dispatch via Royal Mail Tracked 24
- UPS Standard: Next working day delivery target
Important Service Notes UPS is currently our only service with guaranteed delivery dates. Royal Mail services operate on estimated delivery times without guarantees. For delayed deliveries within courier control, compensation claims require a completed investigation process.
International Shipping
Standard International Utilizes Royal Mail for initial transport, transferring to your local postal service (e.g., USPS in the United States). Delivery windows vary by destination and may be affected by:
- Local postal service efficiency
- Customs processing
- Regional delivery conditions
Express International Offers expedited processing through the same delivery network as Standard International, providing a more focused delivery window.
UPS International Recommended for regions where local postal services may be less reliable. Provides more consistent delivery times compared to standard postal services.
Size Considerations Our caps are designed to accommodate various factors affecting fit:
- Hair volume and style
- Head circumference
- Individual wearing preferences
- Cap design specifications
Special Note for Satin-Lined Caps These caps typically fit more snugly due to additional internal material. We recommend selecting one size larger than your usual measurement for optimal comfort.
Sizing Consultation We encourage customers to:
- Contact our support team for sizing guidance before ordering
- Seek advice for customized orders, as we may suggest specific size or style modifications
- Request clarification if uncertain about measurements or fit
Contact Information For shipping inquiries or sizing consultation: Email: support@medicuscaps.com
