How to Claim Your Medicus Scrub Cap (and What You Get When You Do)

Claiming your cap takes four steps and about ten seconds. Scan the QR code inside the cap, tap Claim this cap, enter the email address you ordered with, tick the terms box and you're in. From then on the passport opens in owner mode on that phone, and you can sign in on any other device with a code we email you.

Last updated: 6 September 2026

Step by step

1. Open the passport. Scan the QR code on the label inside the cap with your phone camera, or type the 8-character code printed under it after bulk.medicuscaps.com/c/ in your browser.
2. Tap "Claim this cap". It sits below the cap details on the public page. If the page says "This cap is claimed" and it's yours, tap "It's mine" instead.
3. Enter the email you ordered with. A green tick appears when it matches the order. Your name and role are optional; the role helps us understand where our caps are worn. Tick the Terms of Use box and tap Claim.
4. Done. The passport reloads in owner mode and stays signed in on that device.

Why it asks for the email you ordered with

Every cap bought on medicuscaps.com is locked to the email on the order. That's deliberate. The QR is inside the cap, but a cap left on a bench can be scanned by anyone, and we don't want a stranger able to take over your passport or see your details. Try a different address and the claim is refused, with no hint about which email the cap belongs to.

Once the cap is yours you can loosen that. In the "Your passport" card choose Anyone holding the cap and the next person to scan it can claim with their own email. Or tap Hand this cap to someone to release it in one go. Both are covered in passports for teams.

Received it as a gift, or ordered from a different address?

Three routes. The person who ordered claims the cap and hands it to you from the passport. Or they claim it and switch it to "Anyone holding the cap" so you can claim with your own email. Or email support@medicuscaps.com with the order number and the cap code and we'll sort it.

Signing in on another device

Claiming signs you in on the phone you used. On a laptop or a new phone, open the passport and tap Already claimed this cap on another device? Sign in with email. We send a 6-digit code to your email; enter it and that device is signed in too. No password to remember and no link to tap.

What the owner view adds

The public page stays as it was. Below it, claiming opens up:

• Wash tracking. Activate it, then tap "I just washed it" after each wash. One log per day, a history of the last twenty, and a wash plan where you record your temperature and how you dry the cap. It's for illustration, and it's how we learn how caps last in real use.
• Cap passport timeline. Every milestone in order: made, claimed, washes, photos, review.
• Photo check-ins. Add a photo every three months to track how the cap is wearing.
• Rate your cap. A star rating that only the Medicus team sees.
• Your impact. The CO2 estimator, with its caveats spelt out.
• If found, please return to. An optional public message for whoever finds a lost cap: where to return it, how to reach you, a reward if you like.
• Retire this cap. When it's damaged, lost or no longer needed, retiring locks the wash log and shows a lifetime summary. Photos and history stay for your records.
• Your other caps. Claimed more than one with the same email? They're listed so you can hop between them.

Choose what your passport shows

After you claim, a "Your passport" card lets you pick the sections you want. Care (wash instructions, care guide, wash log), Sustainability (CO2, recycle, retire) and Feedback (review, photos) are on by default. Traceability & audit, which is the passport record, the activity log and the lost-and-found message, is always included because it's the point of the passport. Rewards & community and Keep in touch are off unless you switch them on, and even then you're asked before any email is sent. Change your mind at any time.

What claiming doesn't do

It doesn't create a shop account and it doesn't add you to a mailing list. It binds one cap to one email so the wash history, care information and lost-cap message are yours. We won't email you unless you ask us to.

The short version

• Scan, tap Claim this cap, enter your order email, tick the terms. Ten seconds.
• Gift or different email? The buyer hands the cap on from the passport, or email us with the order number.
• Sign in elsewhere with a 6-digit emailed code.
• Claiming unlocks the wash log, timeline, photos, rating, lost-cap message, retire, and your choice of sections.

More help

New to the passport? Start with what the digital passport is. Curious about the numbers? Read how the wash log and CO2 estimate work. Washing questions are answered in the care guide and the scrub cap FAQs.